Troy Social Security Benefits Office
This page has the address, phone number, office hours, map, and nearby alternatives for the Social Security office in Troy, NY. If you are planning a visit, use the details below to check the office before you head out.
120 Hoosick St, Suite 12a-1, Troy, NY 12180
Phone: (866) 770-2662
TTY: Not listed
Fax: (833) 926-1868
National line: 1-800-772-1213
Monday to Friday, 9:00 AM to 4:00 PM
Call before you visit if you need a same-day trip or a specific service.
The map below points to the street address listed for this office. Open the address in your map app if you want live traffic, turn-by-turn directions, or transit options.
A local Social Security office can usually help with common in-person tasks that involve identity, documents, benefit claims, payment changes, and case follow-up. If you already have paperwork from SSA, bring it with you so staff can match your visit to the right case.
- Apply for retirement, disability, survivor, or Medicare benefits
- Replace a lost Social Security card or ask about a card application
- Update your name, address, or direct deposit details
- Bring in documents for a pending claim or review request
- Ask for a benefit verification letter or status update
- Get help with Medicare enrollment questions handled by SSA
This is not the right place for tax filing, state benefits, veterans benefits, or legal advice about your claim. If you only need a basic status update, calling first may save you a trip.
The exact list depends on why you are going, but most people save time when they show up with the basics ready.
- A photo ID such as a driver's license, passport, or state ID
- Your Social Security number or card if you have it
- Any notices or letters tied to your claim or appointment
- Original or certified documents SSA asked you to bring
- Bank routing and account numbers for direct deposit changes
- Medical records, provider names, and medications for disability visits
Call ahead before you travel. Wait times, appointment rules, and walk-in limits can change, especially after holidays and at the start of the month.
If you are replacing a card, filing for benefits, or bringing documents for a pending case, make sure the office can handle that service on the day you plan to go. Some tasks are better handled online or by phone first.
If this location does not look right, compare the same-city and nearby offices listed on this page before you make the trip.
Do I need an appointment for the Troy office?
Appointments are usually the safer option. Some offices take walk-ins, but wait times can be long and service rules can change during the week. Call before you go if the trip matters.
Can this office replace a Social Security card?
Most standard field offices can help with card replacement questions and supporting documents. Some people can finish the request online, so check that first if you want the fastest route.
Can I use another office in New York?
Usually yes, but the best office is often the one closest to your home ZIP code. If you are unsure, compare the nearby offices on this page or call ahead before making the trip.
Albany Social Security Office
11 A Clinton Ave, Rm 430 Federal Bldg, Albany, NY 12207
(866) 253-9183
Batavia Social Security Office
571 East Main Street, Batavia, NY 14020
(866) 931-7103
Binghamton Social Security Office
2 Court Street, Suite 300, Binghamton, NY 13901
(866) 964-3971
East Bronx
1380 Parker St, 2nd Floor, Bronx, NY 10462
(866) 931-2526